General

99% Customers Loves & Likes buying from us

In September 2013, we took a survey with our customers. we got these good responses🙂

In Tamil Book sales, are we doing good job than others?

  • Yes 54%
  • Yes. but needs improvement. 44%
  • No 2%

Whats the topmost reason behind buying from us?

  • Good Customer Service 25%
  • Right Price 21%
  • Good Packing 18%
  • I am your customer 13%
  • You came first on Google 10%
  • Free Home Delivery 7%
  • Can’t find books elsewhere 4%
  • Friends suggested 3%

About Chennaishopping.com

  • Make search easier 39%
  • Are you getting your books on time? 24%
  • Do you find what you like / interested in? 22%
  • Conserns with our Customer Service? 9%
  • Is website not user friedly? 6%

About Books Quality (are we fulfilling your requests?)

  • Good 74%
  • Super 24%
  • Bad 2%
  • Ok 0%

About Courier Service (are we fulfilling your requests?)

  • Good 61%
  • Super 19%
  • Ok 17%
  • Bad 4%

About Online Payment Options (Netbanking / Credit Card) (are we fulfilling your requests?)

  • Good 56%
  • Super 31%
  • Ok 11%
  • Bad 2%

About India Post V.P.P Cash on Delivery Service (are we fulfilling your requests?)

  • Good 59%
  • Super 20%
  • Ok 19%
  • Bad 2%

Website usefulness and intuitiveness

  • Good 61%
  • Super 26%
  • Ok 11%
  • Bad 2%

Whats your budget for buying books from us?

  • 100-500 61%
  • 500-1000 33%

How many times would you buy from us?

  • Monthly Once 63%
  • Unlimited 35%
  • Weekly Once 2%

Would you share with your Friends and Relatives about Chennaishopping.com?

  • Yes 96%
  • No 4%

Note: This is a translated survey. For original questions and responses, click here

Currently, Chennaishopping.com has a user base of 5k+ registered customers, 11k+ Facebook Fans with 500+ unique visitors every day.

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