I am being a customer / consumer using many of the services in the country. I have been doing lots of observations related to customer services in INDIA and i will be writing about them.
I have come across lots of services both online and offline. the moment you go online, there are different set of tools for customer services. In offline, there are different set of tools.
Let’s see what is customer service?
Customer service is the provision of service to customers before, during and after a purchase.
Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation
A Customer, always expects Value for Money or more for the money. For e.g. A Digit magazine associated with a Free CD / DVD.
Best Customer Service is one of the main reason in every successful companies we see. Providing customer care service is not that difficult. It is how we see it, matters a lot. When companies listen to their customers, they can build great products / services. Thats how many companies have become big and mints money.
Here are some of the questions i too ask myselves….
- How do successful big companies handle customer services?
- How are they able to engage with people?
- Are people sticking to these companies because they don’t find the better alternative?
I think there are lots of things like this if we want to discuss about customer service. Companies have to do lots of work if it wants to provide better and good customer service. Here is what i feel what a good customer services a company should provide to its customers.
- Respect and communicate to customer politely.
- Understand and listen to customer’s problems.
- Solve customer’s problems first than concentrating on the company revenue.
- Followup with customers with new services and value add services.
- Transparent in billing, update about new products / services.
our country is transforming into a consumer market, slowly i.e consumerism. we as consumers, need better consumer protections from companies who are cheating us. Going forward, i will write about companies in india and their customer service from my own experiences.
If you have any comments / suggestions, please write to me. Add your comments below too…